Comments and complaints
We value your feedback and want to provide the best service possible. Therefore, we encourage you to share your comments and complaints with us. Your opinions are important as they help us identify areas for improvement and enhance our customer experience. Whether you have a suggestion, a concern, or a compliment, we are eager to hear from you. All feedback is taken seriously and treated with utmost confidentiality. Together, we can work towards creating a better experience for everyone.
We will ask you to fill out a short questionnaire at the beginning and end of your counselling journey and you can add comments and feedback to this.
Our complaints procedure can be downloaded here. Please contact us if you have any questions.
